Customer Service Satisfaction Survey
Our goal is to provide all of the computer users in our organization with the highest quality of service and responsive support. In order to do this, we need your help. Please take a moment to evaluate your most recent experience with our Help Desk Support Engineers.
Please rate your satisfaction with the Help Desk Service form Very Satisfied to Very Dissatisfied.
1.
Ease of reaching the Help Desk.
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
2.
Time required to restore or repair the equipment or software.
3.
Prompt response by Help Desk Support Engineer.
4.
Technical understanding of your problem.
5.
Ability to resolve problem on initial visit.
6.
Do you have additional equipment or reinstallations planned for your site within the next six months?
7.
Please provide any additional comments that could help us improve our Help Desk service and support in the future: