15.
Is there anything we could do differently to improve our insurance coverage and/or service?
14.
How would you rate the value received for money spent for our health insurance services?
Health Insurance Satisfaction Survey
13.
How claims were handled
10.
Patience
12.
Clear consistent communication
8.
Promptness
Great
Very Good
Good
Fair
Poor
Please take a few minutes and tell us how we are doing. We appreciate your valuable time and comments. All your responses will be held confidential.
11.
Responsiveness
9.
Friendliness
1.
Date:
2.
Time:
How would you rate our agency on:
3.
Type of service provided:
4.
Purpose for insurance policy:
5.
Number of people covered by your insurance policy:
6.
How much time did it take our staff to collect the information and complete your claim?
5 minutes or less
6-15 minutes
16-30 minutes
31-45 minutes
46 minutes to 1 hour
Over 1 hour
7.
Would you recommend our health insurance services to your relatives and friends?
Yes
Maybe
No