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SurveyTracker FAQ

SurveyTracker General FAQ
+ What are the benefits of using SurveyTracker?

SurveyTracker provides the most complete approach for survey facilitation, implementation, and tracking on the market today. SurveyTracker covers every aspect of a survey project from survey design through analysis and reporting. SurveyTracker conveniently combines all these elements into one single package so users won't have to switch between programs to complete a project.

Only the SurveyTracker line of products offers so many ways to distribute the surveys and collect the response data. The various versions include the ability to distribute surveys on paper, USB thumb drive, scannable form, auto-hosted Web survey on SurveyTracker's web server, web surveys on your web server, and Intranet/Extranet or a combination of these methods.

+ How quickly does SurveyTracker pay for itself?

Many organizations discover that SurveyTracker pays for itself after the first or second survey! SurveyTracker does everything needed to create and distribute surveys in one easy-to-use package AND alleviates hours of work best suited to other tasks. If you don’t use SurveyTracker, you could find yourself buried in three or four completely DIFFERENT software packages all to handle a single survey. And these programs might actually cost you MORE time and money in the long run through their price, the hassle of switching between products, the danger of losing data between them, and the simple fact they AREN’T DESIGNED FOR SURVEYS!

+ Is SurveyTracker installed on my network or web server?

SurveyTracker Network version is installed on your network server with client versions installed on the end user PCs. SurveyTracker desktop versions are installed on the end user's computer (on the local hard drive). SurveyTracker itself is never installed on a web server and does not act as an ASP web service.

+ Is SurveyTracker a web-based application?

SurveyTracker is a desktop or client/server application; it does not run on your web server. SurveyTracker E-Mail/Web and SurveyTracker Plus E-Mail/Web will generate web files and scripts for the user's surveys that are uploaded to a web server.

+ What distribution methods does SurveyTracker support?

Surveys can be distributed in a number of fashions depending on the version of SurveyTracker you own:

  Paper USB Kiosk Web Scanner
E-Mail/ Web  
Plus Email/ Web
+ I have SurveyTracker Classic that does paper surveys but I really want to create a survey for my web page or e-mail. What can I do?

Call us at (513) 696-4404 and we’ll either provide you with upgrade information for SurveyTracker E-Mail/Web or discuss the option to host a web survey as a survey service project.

+ What kind of scanners does SurveyTracker support?

SurveyTracker Plus and SurveyTracker Plus E-Mail/Web support the following Scantron scanners:

  • OpScan 3, 4, 4U, 5, 6, 7, 8, 10, 15, 21, 9010M/9020M
  • OpScan iNSIGHT 4 (OMR Only cartridge, connected via RS-232)
  • OpScan iNSIGHT 4 w/imaging
  • OpScan iNSIGHT 70
  • iNSIGHT 4 ES
  • iNSIGHT 20
  • iNSIGHT 30
  • 5000i

+ Does Training Technologies offer a version of SurveyTracker that can be used by multiple people on my network?

Yes, you’re interested in SurveyTracker Network version. This version allows multiple users to access the software and designated projects at one time.

+ Can I place surveys on a thumbdrive/USB thumb drive?

Yes, all versions of SurveyTracker support Survey-by-USB which allows you to place a survey on a USB thumb drive or similar external drive/device and distribute it amongst your target audience.

+ Can I place survey on a single computer and let passerbys respond?

Yes, this is Kiosk Mode available in Survey-by-USB. This mode causes the survey to restart for the next respondent upon completion of the survey.

+ Does SurveyTracker come with pre-written surveys or survey templates?

SurveyTracker includes over one-hundred pre-written surveys such as Help Desk, Education, Customer Satisfaction, Training Design and Development, Malcolm Baldrige National Award, Leadership, Employee Development, Total Quality, ISO 9000, and more!

SurveyTracker also supports survey styles. The survey styles allow you to assign a standard layout/color template to the survey. SurveyTracker includes a number of styles that you can use as-is or modify to suit your needs.

+ Does SurveyTracker offer existing questions and scales that I can use and modify?

Yes, SurveyTracker 5.x comes with a Library of pre-written questions and scales that you can modify for your own needs. Owners of SurveyTracker may download additional survey packs in our ClubCar. When you purchase and install our pre-written Survey Modules, the questions and scales are automatically loaded into the Library for use in any survey you design.

+ How can I distribute my survey reports?

SurveyTracker reports can be exported either as Adobe PDF documents or as Enhanced Metafiles (.EMF) which can be imported into programs such as Microsoft Word, Microsoft PowerPoint, and other presentation/graphics programs.

SurveyTracker E-Mail/Web and SurveyTracker Plus E-Mail/Web offer Real-Time Reports on the Web.

+ How many distribution methods can I use in a single survey project?

You may utilize as many delivery methods as you need for a single survey project. Base your distribution on the capabilities of your audience!

+ Does SurveyTracker support coding of write-in comments?

Yes, you can code write-in comments in SurveyTracker.

Coding write-in comments means reviewing the comments made by the respondents and determining common thoughts or ideas. These are then turned into a Code Book. You then assign a code to the write-in comments.

For example, given the question, “Please provide any comments about your job”, you may receive a certain number of positive, negative, and neutral responses. Positive responses can be assigned to one code, negative into a second, and neutral into a third.

Once the write-in is coded, you have effectively created a single or multiple response scale and populated it with data. You can then generate statistical reports based on the write-in data.

+ What languages does SurveyTracker support?

SurveyTracker supports single-bit languages such as English, Spanish, French, Russian, German, and Italian.

+ Does SurveyTracker support LDAP?

SurveyTracker doesn’t directly access LDAP/Active directory objects. The basic nature of LDAP and its uses to query information from a directory service is not supported. It cannot be used, for instance, to manage permissions in the network version or query a respondent/audience list.

If the LDAP service is installed on a Windows server with active directory, ST software will certainly run in that environment but it will not work with any of the LDAP services. It should run fine alongside it though.

The only way it might impact the user is if the user is logged into a Windows domain environment running SurveyTracker and attempts to open a file or access a directory via SurveyTracker that they do not have permission to open and/or access (as set forth via LDAP/Active Directory), SurveyTracker will not circumvent those permissions. So, in that respect SurveyTracker is LDAP compliant. It is following the permissions granted to the actively logged in Windows user.