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Why Customer Satisfaction Should Be Your New Metric

Discover how an effective Customer Relationship Management (CRM) system can enable your business to measure customer satisfaction in order to boost sales and increase customer loyalty. Customer satis…

Source: Why Customer Satisfaction Should Be Your New Metric

6 Best Practices to Follow When Designing Pre-Chat Survey: Business 2 Business

A pre-chat survey is not always required or appropriate (depending on the type of website you run and the type of live-chat support offered.) If you do opt to use a pre-chat survey, though, it should include (at a minimum) fields for name, email address and the type of support needed by the visitor.

Source: 6 Best Practices to Follow When Designing Pre-Chat Survey

Customer Satisfaction isn’t Customer Loyalty: Why the Difference Matters

As long as your customers are happy it doesn’t matter whether you use the term customer satisfaction or customer loyalty to explain how they feel about your company, right? Not necessarily. These terms are often used interchangeably and they really shouldn’t be.  Here’s why.

Source: Customer Satisfaction isn’t Customer Loyalty: Why the Difference Matters

6 Mistakes to Avoid When Designing Your Customer Experience Survey – Tech.Co

Tech.co has some informative and solid suggestions for the next time you launch a new customer experience survey.

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The Daily Targum :: Professors weigh in on importance of semesterly course evaluations

The Daily Targum has a good article about course evaluations with a number of quotes and thoughts from the professors.

Source: The Daily Targum :: Professors weigh in on importance of semesterly course evaluations

Student course evaluations critical tool to measure professor effectiveness, class quality

At the end of each semester, Syracuse University students are asked to evaluate their courses and professors. While the process may seem tedious, department chairs said they find the surveys useful.

Source: Student course evaluations critical tool to measure professor effectiveness, class quality

Employee Satisfaction Surveys

Knowing your employees is like taking the pulse of your organization. It is critical to the success of your operations. If your employees are dissatisfied or unhappy, it will show in the quality of their work and relations with other employees. Bad morale causes a cascade effect that can run an organization to ground.

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Employee NPS Surveys

Employee NPS (Net Promoter System) surveys ask a simple question on a ten point scale: would you recommend this company as a place to work?

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Retention or Stay Interviews

Retention Interviews are a great way to engage with individual employees at-risk of leaving and offer advantages over exit interviews and classic employee satisfaction surveys.

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Survey Spotlight: Education

Feedback gathered from education surveys and evaluations is critical for any school, college, or university. It’s important to gather valuable feedback from students, parents, faculty, and other stakeholders to make decisions that will impact the quality of your college or school. SurveyTracker software can make this easy for you.

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