Archive | March 2016

Americans support Apple over Feds in privacy debate: Survey

The CNBC All-America Economic Survey shows 57 percent of Americans agreeing that privacy trumps needs of law enforcement in the encryption debate.

Source: Americans support Apple over Feds in privacy debate: Survey

Vacation shaming has become more common, according to a new survey | Atlanta Business Chronicle

Vacation shaming – a term coined to describe being made to feel a sense of shame or guilt from co-workers for taking a vacation – has become more common, according to a new survey.

The 2016 Alamo Family Vacation Survey, conducted for Alamo Rent A Car, which does benefit from people taking vacations, says American workers, especially millennials feel guilty taking vacation time.

Source: http://www.bizjournals.com/atlanta/morning_call/2016/03/survey-vacation-shaming-growing-among-workers.html

Course evaluation forms ‘not read properly by students’ | Times Higher Education (THE)

Researchers at a US university conducted an experiment in which they inserted patently false statements into end-of-module questionnaires and found that surprisingly high numbers of undergraduates answered that they were true.

Source: Course evaluation forms ‘not read properly by students’ | Times Higher Education (THE)

Maximizing Your Mid-Semester Evaluations | GradHacker

Regardless of which type of mid-semester evaluation you ultimately administer (for example, the start-stop-continue format or the four-question model), a little bit of scaffolding can smooth the process, so that your students provide the most helpful responses possible and you are able to complete and follow up on the evaluations in a timely and thoughtful manner.

Source: Maximizing Your Mid-Semester Evaluations | GradHacker

The Keys to Generating Customer Satisfaction and Loyalty

Knowing your Net Promoter Score and understanding the call lifecycle procedure will ensure that your customer satisfaction and brand loyalty stay high.

Source: The Keys to Generating Customer Satisfaction and Loyalty