Archive | February 2016

Many surveys, about one in five, may contain fraudulent data | Science | AAAS

How often do people conducting surveys simply fabricate some or all of the data? Several high-profile cases of fraud over the past few years have shone a spotlight on that question, but the full scope of the problem has remained unknown.  Yesterday, at a meeting in Washington, D.C., a pair of well-known researchers, Michael Robbins and Noble Kuriakose, presented a statistical test for detecting fabricated data in survey answers.

Source: Many surveys, about one in five, may contain fraudulent data | Science | AAAS

Initial Apple Vs. FBI Battle Survey – Forbes

Piper Jaffray surveyed 1,002 people online about the recent legal battle between Apple and the FBI regarding the iPhone owned by one of the shooters in the San Bernardino massacre. The results were evenly split between those who viewed Apple more and less favorably.

Source: Initial Apple Vs. FBI Battle Survey – Forbes

United Airlines’ New Survey Is Full Of The Most Perplexing Questions Ever – Jalopnik

I know we live in an era where companies want to get as much data out of us as possible, and normally the data they want has to do with our consuming habits. But not always. Sometimes, it seems like companies may be trying to decide if we’re replicants, like in this survey sent to United frequent flyers.

Source: United Airlines’ New Survey Is Full Of The Most Batshit Perplexing Questions Ever

Survey Reveals How Many Americans Will Catch ‘Super Bowl Fever’ and Miss Work Following the Big Game

Carolina lost. Denver won. But a new study released last week found that an estimated 16.5 million Americans across the country would call in “sick” Monday, the day after the Super Bowl.

That number equates to about 10 percent of the American workforce. Of those who will call in sick, the study found that Panthers and Broncos fans were the most likely to skip work.

Source: Survey Reveals How Many Americans Will Catch ‘Super Bowl Fever’ and Miss Work Following the Big Game

Satisfaction with federal government service hits new low – Federal News Radio

Public’s satisfaction with federal government services fell to another all-time low in 2015, according the American Customer Satisfaction Index.

Satisfaction in the government as a whole sank to 63.9 percent in 2015, compared to the previous record low of 64.4 percent in 2014.

Source: Satisfaction with federal government service hits new low

Success Stories: Service dept. tunes up satisfaction scores – Automotive News

Here’s a nice write-up of an automatotive department’s success through positive customer satisfaction surveys.

The promotion sparked a turnaround. Customer satisfaction scores for the service department soared. Texoma Hyundai has been Hyundai’s top-scoring U.S. store in that category for three straight years. In 2015, it hit its all-time best score: 988 out of a possible 1,000 points.

Read the full story: Service dept. tunes up satisfaction scores