Archive | October 2015

How to get more value from customer feedback – AZ central

AZ Central – the Arizona Republic – has a good write-up with tips and strategies to improve customer feedback that goes beyond social media outreach (and even surveys).

But what are the best ways to generate helpful feedback? These days, many business owners are so wrapped up in social media that they fail to seek and analyze customer feedback in a broader context. Relying mainly on social media as a feedback mechanism may give you a myopic view of what’s really happening with your business.

Read all about it here: How to get more value from customer feedback

Survey shows what Americans really fear – UPI

A new study by a California university shows Americans have a much greater fear of the government, technology and pandemics than ghosts or zombies.

Source: Survey shows what Americans really fear

LOL Indeed: Video Game Company Sends Psychological Survey to Players – Motherboard.com

The popular video game League of Legends (LoL) monitors its player base user name and flags some for inappropriate content. That’s pretty normal – flagging for copyright violations, curse words, offense terms, etc. The new strange part is a new survey that has some people concerned, as Motherboard.com notes:

Read More…

32% of Americans say economy will get worse: Survey — CNBC

The stock market plunge and weaker growth have taken a toll on U.S. economic optimism, according to the CNBC All-America Economic Survey.

Source: 32% of Americans say economy will get worse: Survey

The good and bad news revealed by federal employees survey — Federal News Radio

The 2015 Federal Employee Viewpoint Survey paints a rosier picture of life in federal offices today compared with last year’s bleak outlook, when the workforce was recovering from a government shutdown, furloughs and sequestration. Federal employees overall are more optimistic about their jobs, coworkers, leaders and compensation than they were in 2014. They are passionate about their work and willing to put in extra effort to see their missions accomplished.

But a closer look at the data reveals troubling signs, some of which could provide fodder for a Congress that wants to tinker with federal operations. Below are six facts — both good and bad —gleaned from the survey.

Source: The good and bad news revealed by federal employees survey

4 Best Practices When Responding to Negative Customer Reviews

Negative reviews hurt, period. No one, be it an individual or a company, wants to read about the things customers don’t like about their experiences with your products or services. Although the wor…

Source: 4 Best Practices When Responding to Negative Customer Reviews

Uber may be encouraging delay of car purchases: Survey

A new survey released by Magid Advisors says Uber is undercutting the decision about whether to purchase a new car.

Source: Uber may be encouraging delay of car purchases: Survey

10 steps to building a better government website — GCN

Citizens expect their government interactions to rival similar experiences in the private sector. Because trust tends to erode when customers are dissatisfied, it is paramount that agencies improve upon the delivery of information and services. One important way an agency can improve customer satisfaction is through a better website design.

Source: 10 steps to building a better government website — GCN