The Pareto rule (also known as the 80/20 Rule) says that 80% of your business’ profit comes from 20% of your customers. Improve your sales and your sales-to-customer ratio by improving your communi…
The Wall Street Journal has another round-up of recent survey results:
Note to self: stop running up $2 million phone bills….
Many cellphone customers have received bills that were higher than they’d anticipated, thanks to surprise taxes, fees, overages, and whatnot. But it’s safe to say that no one’s bill has been quite as unexpectedly high as that of Ken Slusher, a Verizon Wireless customer from Oregon recently confronted with the news that he owed a balance of over $2 million.
Surveys that include only those who use the internet (and are willing to take surveys online) run the risk of producing biased results. And, in fact, a notable share of Americans either cannot or will not complete a survey via the internet.
Improvements in mobile, privacy and content sparked an increase in satisfaction with social media sites, according to a new report from the American Customer Satisfaction Index. Facebook showed the biggest gain, but it doesn’t hold the top spot.
Discover how an effective Customer Relationship Management (CRM) system can enable your business to measure customer satisfaction in order to boost sales and increase customer loyalty. Customer satis…
Social media and customer relationship experts share tips on how to use Facebook, Twitter and Instagram to enhance customers’ experience with your brand.
When put to the test, Americans rate a solid if unspectacular C in science, a survey shows.
The school bell dings too early for U.S. tweens and teens, a survey finds. Most kids start class well before the recommended 8:30 a.m.
The survey, by the University of Iowa Public Policy Center’s Transportation and Vehicle Safety program, suggests big gaps in the public’s knowledge about potentially life-saving features. Based on the responses, the university and the National Safety Council have developed a new Web site — http://mycardoeswhat.org — to teach drivers about new features, from tire-pressure monitoring systems to automatic emergency braking.