Archive | September 2015

5 Ways to Win More Customers For Your Business – b2b

The Pareto rule (also known as the 80/20 Rule) says that 80% of your business’ profit comes from 20% of your customers. Improve your sales and your sales-to-customer ratio by improving your communi…

Source: 5 Ways to Win More Customers For Your Business

Survey Roundup: The Illusion of Information Governance Control – Wall Street Journal

The Wall Street Journal has another round-up of recent survey results:

Read more here

Whoops! Verizon Says Sorry for Customer’s $2 Million Cellphone Bill

Note to self: stop running up $2 million phone bills….

Many cellphone customers have received bills that were higher than they’d anticipated, thanks to surprise taxes, fees, overages, and whatnot. But it’s safe to say that no one’s bill has been quite as unexpectedly high as that of Ken Slusher, a Verizon Wireless customer from Oregon recently confronted with the news that he owed a balance of over $2 million.

Source: Whoops! Verizon Says Sorry for Customer’s $2 Million Cellphone Bill

Who’s left out in a Web-only survey and how it affects results | Pew Research Center

Surveys that include only those who use the internet (and are willing to take surveys online) run the risk of producing biased results. And, in fact, a notable share of Americans either cannot or will not complete a survey via the internet.

Source: Who’s left out in a Web-only survey and how it affects results | Pew Research Center

Facebook drives increase in social media satisfaction | CIO

Improvements in mobile, privacy and content sparked an increase in satisfaction with social media sites, according to a new report from the American Customer Satisfaction Index. Facebook showed the biggest gain, but it doesn’t hold the top spot.

Source: Facebook drives increase in social media satisfaction | CIO

Why Customer Satisfaction Should Be Your New Metric

Discover how an effective Customer Relationship Management (CRM) system can enable your business to measure customer satisfaction in order to boost sales and increase customer loyalty. Customer satis…

Source: Why Customer Satisfaction Should Be Your New Metric

7 ways social media can improve customer satisfaction | CIO

Social media and customer relationship experts share tips on how to use Facebook, Twitter and Instagram to enhance customers’ experience with your brand.

Source: 7 ways social media can improve customer satisfaction | CIO

Americans Neither Ace Nor Flunk Survey’s Science Quiz – NBC News

When put to the test, Americans rate a solid if unspectacular C in science, a survey shows.

Source: Americans Neither Ace Nor Flunk Survey’s Science Quiz – NBC News

Survey finds U.S. schools start ‘too early’ | Science News for Students

The school bell dings too early for U.S. tweens and teens, a survey finds. Most kids start class well before the recommended 8:30 a.m.

Source: Survey finds U.S. schools start ‘too early’ | Science News for Students

Survey Shows Big Gaps in Knowledge About Auto Safety Tech

The survey, by the University of Iowa Public Policy Center’s Transportation and Vehicle Safety program, suggests big gaps in the public’s knowledge about potentially life-saving features. Based on the responses, the university and the National Safety Council have developed a new Web site — http://mycardoeswhat.org — to teach drivers about new features, from tire-pressure monitoring systems to automatic emergency braking.

Source: Survey Shows Big Gaps in Knowledge About Auto Safety Tech