Archive | July 2015

Workers who gossip cause distractions: survey

News Alert: Workplace gossip is a distracting to productivity!

The survey found managers hate distractions, while workers get riled up by the sniping that goes on behind their backs in the office.

Read all about it at the New York Post website.

Source: Workers who gossip cause distractions: survey

6 Mistakes to Avoid When Designing Your Customer Experience Survey – Tech.Co

Tech.co has some informative and solid suggestions for the next time you launch a new customer experience survey.

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Most U.S. Smartphone Owners Check Phone at Least Hourly – Gallup Survey

A Gallup survey shows that most Americans think they check their smart phone less than everyone else. Also, younger people check their phones more often than the rest of us (no kidding!).

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Survey: Most doctors have worked while sick – The Portland Press Herald / Maine Sunday Telegram

I know I come in to work not feeling my best… we all tell our coworkers to stay home and not get the rest of us sick, but when the chips are down, we can’t follow our own advice. Because we’re busy and have things to do and people to not let down.

This survey tells me this applies to doctors as well and that’s a little distressing. But not surprising.

While 95.3 percent of physicians and clinicians surveyed say this puts patients at risk, 83.1 percent do it anyway.

Source: Survey: Most doctors have worked while sick – The Portland Press Herald / Maine Sunday Telegram

How to Re-Think the Customer Satisfaction Survey

Here’s a write-up on the pitfalls of the glut of satisfaction surveys we are asked to take on a daily basis.

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Does Anybody Really Believe In Fantastic Customer Service? – Forbes

Bad news by way of Forbes and the Institute of Customer Service… though are we really¬†surprised?

Now for a report that tells us what we have long suspected. Most chief executives and boards have no understanding at all of what customers want, claims Leading by Example, a new study from the Institute of Customer Service (ICS).

Source: Does Anybody Really Believe In Fantastic Customer Service? – Forbes

Poll: Many Teens Don’t Know July 4 History – ABC News

Typical survey results from ABC News for a national holiday… Happy 4th of July everybody!

For 14 percent of U.S. teens, the Fourth of July will mark the historic day we declared independence from France.

Another 5 percent think we rose up against the tyrannous Canadians on July 4, 1776.

Source: Poll: Many Teens Don’t Know July 4 History – ABC News