Archive | June 2015

Survey Says… Employees are Satisfied with IT Services

Believe it or not, a recent survey shows that employees are satisfied with the IT department at their office.

Landesk announced the results of its 2015 Global State of IT Support Study, which surveyed 2,500 employees in the United States and Europe to determine how satisfied they are with their organization’s IT customer service. According to the survey, 80 percent of respondents said they would give their IT departments a grade of either “A” or “B” in terms of customer satisfaction, which seriously bucks the stereotype of inefficient IT workers.

Read more about it here:

http://mspmentor.net/msp-mentor/061915/survey-employees-actually-satisfied-it-service

Census considers new approach to asking about race – by not using the term at all | Pew Research Center

Demographic questions in any kind of survey – including the American census – are often sensitive topics. Race, religion, gender, annual income and similar questions can rub people the wrong way and / or result in the respondent ending the survey early or simply not answering the questions.

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Disgusting tourist travel secrets revealed in new survey | Fox News

Sometimes this blog brings you important, serious-minded articles from around the web. This time we bring you fair warning!

When it comes to peeing in pools or the ocean, Americans are the worst offenders. A whopping 64 percent of vacationers admitted to “taking a tinkle” in public compared to 58 percent of Canadians and 46 percent of Britons.

Source: Disgusting tourist travel secrets revealed in new survey | Fox News

New survey confirms no one understands Social Security. Do you?

MassMutual’s recent survey on Americans’ Social Security knowledge show that most people are clueless when it comes to collecting Social Security.

Source: New survey confirms no one understands Social Security. Do you?

If Jurassic World was real, it would be packed, fans tell survey

Once again, sometimes surveys don’t have to be so serious. I mean, who doesn’t love dinosaurs? And at least one Jurassic Park flick…

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Please Give Me a 10:  Interpreting Customer Satisfaction Surveys in an Era of Bias – Enterprise Irregulars

Say you’re considering going out to dinner in a city you’ve never visited before and there are two different surveys of local restaurants that you can use to help choose a place to eat: Survey 1, which is taken by randomly asking customers leaving restaurants about their experience. Survey 2, which was conducted by asking […]

Source: Please Give Me a 10:  Interpreting Customer Satisfaction Surveys in an Era of Bias – Enterprise Irregulars

California launches first-ever survey of state workers

California launches first-ever survey of state workers.

Responses to the questionnaire going out to 5,000 randomly-selected state workers Tuesday “will establish a baseline on how our employees think about the work that they do,” said Government Operations Secretary Marybel Batjer in a prepared statement. “We want to build on these results as we look toward improving the state’s civil service system.”

Read more here: http://www.sacbee.com/news/politics-government/the-state-worker/article23578882.html#storylink=cpy

Source: California launches first-ever survey of state workers

Systematic Survey Sampling

A population, or audience, is the pool of individuals who you want to survey for information. Sampling is the act of deciding who from your list of potential respondents you will survey. One such method is Systematic Sampling.

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Cable-TV Customer Dissatisfaction – Consumer Reports

A new Consumer Reports survey shows continuing and increasing customer dissatisfaction with Cable TV and Internet subscribers. As the article quips, “Death, taxes, and lousy cable service seem to be one of life’s certainties.”

These kind of surveys are an interesting photograph of a market in transition and at risk of losing their customer base.

Cable-TV and Internet service subscribers are still unhappy customers, a new Consumer Reports survey says. One bright spot: You can get a better deal by negotiating.

Source: Cable-TV Customer Dissatisfaction – Consumer Reports